Original practice · fully worked
Original variant: maintenance ticket duration
The resolution time for an automated maintenance ticket is exponential. Its 75th percentile is 3.86294 hours greater than its mean. Calculate the variance, in squared hours, of the resolution time.
- A
38.6 - B
62.5 - C
81.0 - D
100.0 - E
192.2
Answer and calculation
The exponential 75th percentile is θ log 4. The stated excess equals θ times (log 4 minus 1), giving θ approximately 10 and variance 100, so choice D.
Setup
Setup
Let θ be the mean resolution time and write the exponential quantile formula.
qp=−θln(1−p) q0.75=θln4 Model
Model
Subtract the mean θ from the 75th percentile and equate the result to the observed gap.
q0.75−E[T]=θ(ln4−1)=3.86294 Compute
Compute
Solve for θ and use the exponential variance identity.
θ=ln4−13.86294=9.99999… Var(T)=θ2=99.9998… Answer
Answer
The variance is approximately 100 squared hours.
100.0(D)