ActuaryProofActuarial exam proof library

Digital purchase policy

Refund policy

Contact us within 14 days of purchase if a paid file cannot be delivered, cannot be opened, or materially differs from its sales-page description. We will investigate and provide a correction or refund when the issue falls within this policy.

Last updated: July 31, 2026

The short version

Fourteen days for delivery, opening, or material mismatch issues

Email contact@fermion.company from the address used at Stripe Checkout. This policy does not limit any mandatory consumer rights that apply to you.

Covered situations

When correction or refund review is available

The remedy depends on what failed and whether a corrected file can resolve the problem.

  • The paid file was not delivered

    A completed purchase does not produce a usable download and the email redownload route does not restore access.

  • The file cannot be opened

    The delivered PDF is corrupt or otherwise unusable as a standard PDF, and a replacement download does not resolve the issue.

  • The product materially differs from its sales page

    The delivered edition omits substantial coverage or features that the product page expressly states are included. A minor typographical issue is handled through the correction process rather than treated as a material mismatch.

Not promised

Outcomes and change of mind

ActuaryProof does not guarantee a particular exam result. A score, study-plan change, exam rescheduling, or decision that another study format is preferable does not by itself establish eligibility for a refund.

Because the product is a delivered digital PDF, change-of-mind refunds are not guaranteed. The product page provides coverage, page count, sample pages, delivery terms, and format details for review before purchase.

Before contacting support

Try a fresh secure link

Purchase links expire for security. Expiration does not remove access: use the email from Checkout to request a fresh link without creating an account.

Request a fresh download

How to request review

Send enough detail to identify the purchase and problem

Do not send card details or an official exam question stem.

  1. Use the purchase email

    Write to contact@fermion.company from the email entered at Stripe Checkout.

  2. Identify the product

    Include the product name, purchase date, and a concise description of the delivery, opening, or material mismatch issue.

  3. Allow the issue to be checked

    We compare the request with the completed Stripe purchase and current delivery file. If correction is practical, a corrected or replacement file may resolve the request; otherwise an eligible refund is processed through the payment system used at Checkout.