Original practice · fully worked
Original variant: overnight support queue
The number Q of urgent support tickets arriving during an overnight shift is Poisson. Its second moment is 20. Calculate the probability that at least two tickets arrive, given that at least one ticket arrives.
- A
0.800 - B
0.908 - C
0.925 - D
0.948 - E
0.982
Answer and calculation
The second-moment identity gives a Poisson rate of 4. Dividing the probability of at least two tickets by the probability of at least one gives 0.925371 and choice C.
Setup
Setup
Use the Poisson second-moment formula to identify the overnight rate.
λ2+λ=20 Model
Model
The event of two or more tickets is contained in the conditioning event of one or more tickets.
Pr(Q≥2∣Q≥1)=1−Pr(Q=0)1−Pr(Q=0)−Pr(Q=1) Compute
Compute
Insert the zero-count and one-count probabilities at rate 4.
Pr(Q≥2∣Q≥1)=1−e−41−5e−4 1−e−41−5e−4=0.9253705585… Answer
Answer
Given that the queue is nonempty, the chance that it contains at least two tickets is about 0.925.
0.925(C)