Original practice · fully worked
Original variant: conditional upper quantile of a queue delay
Queue delay T is exponential with mean 40 minutes. Given that a customer has already waited more than 15 minutes, find the 80th percentile of the customer’s total wait.
- A
64.38 min - B
72.44 min - D
79.38 min - C
86.44 min - E
95.00 min
Answer and calculation
The remaining wait is exponential with mean 40. Adding its 80th percentile, -40 log(0.2), to 15 gives 79.38 minutes.
Setup
Setup
Given a wait beyond 15 minutes, memorylessness makes the additional wait exponential with mean 40.
T−15∣T>15∼Exp(mean 40) Model
Model
The 80th percentile of total wait is 15 plus the 80th percentile of the additional exponential wait.
P(T≤q∣T>15)=1−e−(q−15)/40=0.80 Compute
Compute
The additional-wait percentile is 64.3775 minutes; adding the elapsed 15 gives 79.3775 minutes.
q=15−40log(0.20)=79.3775 Answer
Answer
Therefore the conditional 80th percentile of total wait is 79.38 minutes, corresponding to choice D.
79.38 min(D)